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You can cancel a bank transfer from its detail page while the transfer is in a state that allows cancellation. Cancellation is permanent. You cannot undo it.

When a transfer can be cancelled


The Console shows the Cancel Transfer button only while the transfer is in Created or Pending state. When the transfer advances beyond either state, the button disappears. You can no longer cancel the transfer through the Console.
Cancellation is permanent. You cannot reactivate a cancelled transfer. To retry, create a new transfer.

Cancelling a transfer


1

Open the transfer

From the Transfers list, click the transfer you want to cancel. The detail page opens.
2

Click Cancel Transfer

In the header, click the red Cancel Transfer button. A confirmation dialog appears.
3

Confirm the cancellation

The dialog title is Cancel Transfer. It asks Are you sure you want to cancel this transfer? This action cannot be undone.Click the confirmation button to proceed. To keep the transfer active, close the dialog.
On success, a toast confirms Transfer cancelled successfully. The detail page refreshes. The status updates to Cancelled and a new entry appears in the status timeline. The Cancel Transfer button disappears.

Error handling


The request can fail — for example, the transfer advances to a non-cancellable state between the page load and your confirmation. In this case, the transfer stays in its current state. Refresh the page to see the current status before you try again.