Get SLA statistics

Use this endpoint to retrieve SLA compliance statistics for a reconciliation context within the specified date range.

GET /v1/reports/contexts/{contextId}/dashboard/sla

Get SLA statistics

cURL

curl --request GET \
  --url https://matcher.sandbox.lerian.net/v1/reports/contexts/{contextId}/dashboard/sla \
  --header 'Authorization: Bearer <token>'

200

Example

{ "averageResolutionMs": 3600000, "pendingOverdue": 2, "pendingWithinSLA": 2, "resolvedLate": 3, "resolvedOnTime": 35, "slaComplianceRate": 83.3, "totalExceptions": 42 }

Autorizaciones

Authorization · string · header · requerido

Bearer token authentication (format: "Bearer {token}")

Encabezados

X-Request-Id · string

A unique identifier for tracing the request across services.

Parámetros de ruta

contextId · string<uuid> · requerido

The unique identifier of the reconciliation context. Context ID

Parámetros de consulta

date_from · string<date>

Start date (YYYY-MM-DD) Start date (YYYY-MM-DD), inclusive. Optional: defaults to 30 days before date_to. Window may not exceed 90 days.

date_to · string<date>

End date (YYYY-MM-DD) End date (YYYY-MM-DD), inclusive. Optional: defaults to tomorrow (UTC). Window may not exceed 90 days.

source_id · string<uuid>

Source ID filter

Respuesta

200

application/json

Indicates that the request was successful and the response contains the expected data.

averageResolutionMs · integer<int64> · requerido

Average time to resolve an exception, in milliseconds.

Ejemplo:

3600000

pendingOverdue · integer<int64> · requerido

Number of open exceptions that have breached their SLA deadline.

Ejemplo:

2

pendingWithinSLA · integer<int64> · requerido

Number of open exceptions still within their SLA deadline.

Ejemplo:

2

resolvedLate · integer<int64> · requerido

Number of exceptions resolved after their SLA deadline.

Ejemplo:

3

resolvedOnTime · integer<int64> · requerido

Number of exceptions resolved within their SLA deadline.

Ejemplo:

35

slaComplianceRate · number<double> · requerido

Percentage of exceptions meeting their SLA (0-100).

Ejemplo:

83.3

totalExceptions · integer<int64> · requerido

Total number of exceptions in scope for SLA evaluation.

Ejemplo:

42